Hackney Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Hackney Man And Van provides removal, transport, delivery, and related man and van services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear, fair, and practical agreement for both parties. In these terms, references to “we,” “us,” and “our” mean Hackney Man And Van, and references to “you” or “the customer” mean the person requesting the service or the person paying for it.

These terms apply to all standard bookings unless otherwise agreed in writing. They should be read carefully before confirming any service. If any provision is found to be invalid or unenforceable, the remainder of these terms will continue in full force. Nothing in these terms limits rights that cannot legally be excluded under UK law, including consumer protections where applicable.

The use of our Hackney man and van service is subject to the customer providing accurate information, cooperating with reasonable instructions, and ensuring that the goods, access arrangements, and service requirements are disclosed in advance. Failure to do so may affect the timing, price, or completion of the job.

1. Booking Process

A booking is formed only when we have confirmed the service request and, where required, received any agreed deposit or advance payment. Quotes are normally based on the information provided at the time of enquiry, including the collection and delivery addresses, the volume and type of items, access conditions, floors, parking arrangements, and any waiting time expectations. If the information changes, the original quote may need to be revised.

Customers must ensure all booking details are complete and accurate. This includes the date, preferred time, items to be moved, and any special handling needs such as fragile items, bulky furniture, appliances, or items requiring disassembly and reassembly. Our man and van hire is provided on the basis that the customer has disclosed anything that may affect labour, vehicle size, route planning, or the safety of the move.

We reserve the right to refuse or cancel a booking where the job is unsafe, unlawful, outside the scope originally agreed, or impossible to complete within the vehicle capacity or lawful operating limits. Any estimate of arrival or completion time is approximate unless expressly confirmed as a fixed appointment. Traffic, weather, access issues, and delays caused by third parties may affect timing.

2. Payments and Charges

Unless otherwise agreed, payment is due on completion of the service and must be made in the manner stated at booking confirmation. We may request a deposit to secure a slot, particularly for larger jobs, same-day bookings, or peak-period services. Deposits may be non-refundable in accordance with the cancellation terms below, unless a different arrangement is confirmed in writing.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. The final charge may vary from the initial estimate if there are changes to the booking, additional waiting time, extra labour, added stops, staircase carry charges, parking issues, or other circumstances not included in the original quotation. We will act reasonably when applying any adjustments and will explain the basis of the charge where required.

The customer is responsible for securing suitable parking access and for any fines, penalties, or enforcement costs resulting from inaccurate instructions, restricted access, or failure to arrange parking permissions where such arrangements are the customer’s responsibility. If payment is not made when due, we may charge reasonable recovery costs and interest to the extent allowed by law.

3. Cancellations, Amendments, and No-Shows

Customers may cancel or amend a booking by giving notice as early as possible. Where notice is given at least 48 hours before the scheduled start time, any prepaid amount may be refunded or transferred to a new date at our discretion, subject to any non-recoverable costs already incurred. Where notice is given less than 48 hours before the booking, we may retain all or part of any deposit to reflect reserved time, planning, and possible loss of work.

If a customer cancels within 24 hours of the scheduled service, fails to provide access, is not present at the agreed time where presence is required, or is otherwise unable to proceed, this may be treated as a late cancellation or no-show. In such cases, we may charge a reasonable cancellation fee or the full booking fee if the vehicle and crew have been dispatched or have been waiting on site.

We may also cancel or reschedule a booking where circumstances beyond our control prevent performance, including severe weather, unsafe road conditions, vehicle breakdown, staff illness, or legal restrictions. If we cancel for reasons within our control, we will offer a refund of any amount paid for the affected service or a rearranged appointment, as appropriate. Our Hackney removals terms are designed to balance flexibility with fairness.

4. Customer Responsibilities

The customer must ensure that all items are packed securely and appropriately unless packing has been expressly included in the service. We do not accept responsibility for damage arising from poor packing, unsuitable boxes, overfilled containers, or pre-existing weakness in the items moved. Glass, ceramics, electronics, antiques, artwork, and other fragile items should be declared in advance and protected to a standard suitable for transport.

The customer must also provide safe and unobstructed access to the property and must ensure that driveways, stairways, corridors, lifts, and loading areas are reasonably clear. If access is delayed or made difficult by the condition of the premises or by information not disclosed at the time of booking, we may charge for additional time or labour. Customers should remove prohibited, dangerous, or unlawful items from the load unless we have expressly agreed otherwise in writing.

Where the service includes loading or unloading, the customer must indicate any items that are particularly heavy, awkward, or require specialist equipment. Man and van removal terms apply only to lawful, safe, and practical work that can be undertaken within the limits of the agreed booking, crew, and vehicle. We may decline to lift any item that presents a risk to health, safety, or property.

5. Liability and Limitations

We will exercise reasonable care and skill in providing our services. However, our liability is limited to direct loss or damage caused by our proven negligence or breach of contract, and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We are not liable for indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress arising from delay, cancellation, access problems, or events outside our control. Where liability is established, our maximum liability for any single booking will normally be limited to the amount paid for the affected service, unless a higher amount is required by law or has been expressly agreed in writing.

Any claim for damage must be reported as soon as reasonably possible and, in any event, before the end of the service or within a reasonable time thereafter. Customers should inspect items and property promptly. We may request evidence, including photographs, item descriptions, and proof of value. Claims for hidden damage or damage not reported promptly may be difficult to assess and may be rejected where delay has caused prejudice.

6. Goods in Transit, Risk, and Exclusions

Risk in the goods remains with the customer unless and until we have expressly accepted responsibility under these terms and any applicable insurance arrangements. Unless otherwise stated, we do not accept liability for items packed by the customer or for losses caused by inherent vice, ordinary wear and tear, mechanical failure, pre-existing damage, or items that are unsuitable for transport in the condition presented.

We may refuse to transport items that are dangerous, illegal, offensive, unsanitary, or likely to damage the vehicle or other property. This includes, without limitation, flammable substances, explosives, pressurised containers, pesticides, uncontained liquids, and regulated waste. The customer is responsible for telling us in advance about any item that may be restricted by law or require specialist handling.

If we agree to move an item with particular value, fragility, or sensitivity, the customer remains responsible for ensuring that any adequate packaging, insurance, or declaration of value is in place unless we have agreed otherwise in writing. Our Hackney man with van conditions should not be interpreted as a guarantee of suitability for every item or circumstance.

7. Waste Regulations and Prohibited Disposal

Where our service includes the removal, transport, or disposal of waste, the customer must comply with all applicable UK waste laws and local authority requirements. Waste must be described accurately and must not include hazardous, clinical, contaminated, or illegal materials unless we have confirmed in writing that we are authorised and equipped to handle them. We may ask for details of the waste type, quantity, and origin before accepting a job.

The customer warrants that any waste handed to us is lawfully produced, properly separated where required, and does not contain items that require special permits, treatment, or consignment procedures beyond those agreed. We may decline any load that appears to include restricted materials, fly-tipped waste, or items that could expose us to regulatory risk. If illegal waste is presented, the customer remains responsible for all related consequences, including investigation or disposal costs.

Where we act as a waste carrier or arrange disposal through a licensed third party, disposal will be subject to relevant waste transfer documentation, licensing rules, and record-keeping obligations. The customer agrees not to use our service for unlawful dumping, unauthorised site clearance, or the concealment of controlled waste. Compliance with the Environmental Protection Act 1990 and related regulations is mandatory.

8. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control. These may include extreme weather, road closures, traffic incidents, strikes, civil disturbance, fire, flood, acts of terrorism, power failures, government restrictions, or interruption to fuel supply. Where such events occur, we will take reasonable steps to minimise disruption and to resume the service as soon as practicable.

If a force majeure event prevents completion of the booking, we may offer a revised time, a rescheduled service, or a refund of any part of the fee not yet earned. We will not be liable for any additional costs incurred by the customer as a result of such events, except where liability cannot lawfully be excluded.

Customers should also recognise that some delays may arise from third-party actions, including building management decisions, lift failures, vehicle access restrictions, or local enforcement activity. These circumstances are treated fairly, but they may require changes to the agreed timing or vehicle deployment for safety and compliance reasons.

9. Insurance and Property Access

We maintain insurance cover appropriate to the nature of the services we provide, but cover is subject to policy terms, exclusions, and conditions. It is the customer’s responsibility to ensure that any high-value or irreplaceable goods are insured to their satisfaction. Our acceptance of a booking does not amount to an agreement that all risks are covered, nor does it replace the customer’s own insurance obligations.

Customers must provide accurate access information, including any restrictions on height, width, weight, timing, permits, or building rules. If we are prevented from entering or exiting a site due to inaccurate information, the customer may be liable for wasted attendance charges and additional waiting time. We may ask the customer to confirm access conditions before dispatch or arrival.

Where the customer requests that goods be left in a specific place, we will do so only where it is safe and lawful. We do not accept responsibility for damage caused after delivery has been completed and control has passed back to the customer or a nominated recipient.

10. Governing Law and Jurisdiction

These terms and any dispute or claim arising from them, or from the provision of the service, shall be governed by and interpreted in accordance with the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, any mandatory consumer rights under the relevant local legal system remain unaffected where applicable.

The courts of England and Wales shall have exclusive jurisdiction over any non-consumer dispute, subject always to any rights that consumers have to bring proceedings in their local courts where permitted by law. If any dispute arises, the parties should first attempt in good faith to resolve the matter amicably and in a reasonable timeframe before commencing formal proceedings.

These Hackney Man And Van Terms and Conditions represent the entire agreement between the parties regarding the service, except where a separate written agreement or statutory requirement states otherwise. No waiver of any term will be effective unless confirmed in writing. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms in full.